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SHIPPING POLICY  

Shipping is done at our discretion. All items will be shipped Fed Ex or UPS to the United States. We do not ship to a PO address or to PO boxes. We may require that an item is shipped by truck freight, and unloading would be customer’s responsibility. For extra heavy items, a lift gate option is available from the delivery company with additional charges. We will provide a tracking number for most items, however some of our items are shipped direct from a supplier and therefore a tracking number isn't available. Items listed with free shipping are shipped with Fed Ex ground service, UPS ground service or USPS and only to the 48 continental United States. Some small packages may be shipped using UPS SurePost and will be delivered by the Post Office. All estimated delivery times are pending the ability of the shipping company to deliver. These estimated delivery times do not account for weather delays imposed by the shipping company that hinder the ability to deliver in your area. A limited number of items have flat $5.00 handling fee to help balance transportation costs. The total delivered price will be shown on the view cart page and before any financial or personal information is collected.   
 
 
SHIPPING DAMAGE
 
Ground Shipment Items:
 
Please contact us within 24 hours of receiving your order if there is shipping damage.
Click here to fill out the “contact us” form on the website to report any damage.
 
We will reply to you promptly with help in sending replacement parts or filing a damage claim.  

 

Any damages caused by shipping will be investigated by the shipping company.   
You MUST keep all of the packaging and packing materials so the shipping company can inspect the package.

We will file shipping claim after being contacted, with you as the recipient of the claim for damaged item reimbursement.  

 

Please click here for a claims process overview.

 

 

Truck Freight Shipment Items:
 
All Truck Freight Deliveries (extra heavy items) must be signed for at the time of delivery. Damage claims must be made at the time the item is delivered with the delivery driver. If item is signed for with no damage noted, we or the shipping carrier are no longer liable for any damage claims. You must thoroughly inspect your purchase before signing. No Exceptions!  

 



EXPRESS SERVICES

Item(s) must be listed as in stock on the product detail page to be eligible for any express service options.

Express services are not a guarantee of transit nor delivery time. 
Weather delays or other delays imposed by the freight company that hinder the ability to deliver in your area are non-refundable. 
Express services do not include weekend days or shipping holidays in transit time.


Available to purchase on the individual item detail page:

Rush Processing ($49 for ground shipments, $99 for freight shipments)

1. You are moved to the front of the shipping line (priority shipment)
2. We guarantee that the item is shipped out the same business day if all criteria is met (item is in stock & ordered by 3 PM EST M-F)

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Available for purchase at checkout:

Freight Delivery (UPS Freight, Estes Freight, FedEx Freight, etc.) 150 lbs and over            
                                                                       
1. Express Freight
2. Express Freight +Liftgate (adds a hydraulic lift that lowers your freight to your residential curbside)
3. Standard Freight 
4. Standard Freight +Liftgate (adds a hydraulic lift that lowers your freight to your residential curbside)

(some options are regional and not available to view or purchase during checkout)

We choose the fastest national freight carrier (usually FexEx Priority Freight or ESTES Freight) to transit these orders to the destination terminal.

Express services are not a guarantee of transit nor delivery time. 
Weather delays or other delays imposed by the freight company that hinder the ability to deliver in your area are non-refundable. 
Express services do not include weekend days or shipping holidays in transit time. 


Ground Delivery (UPS) 149 lbs and under. 

1. UPS Next Day Air (no guarantee for items 70-149 lbs)
2. UPS 2nd Day Air (no guarantee for items 70-149 lbs)

 
 
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