SHIPPING POLICY
Shipping is done at our discretion. All items will be shipped Fed Ex or UPS to the
United States. All Canadian items are shipped using UPS Standard (under 150 lbs only). We do not ship to a
PO address or to
PO boxes. We may require that an item is shipped by truck freight, and unloading would be customer’s responsibility. For extra heavy items, a lift gate option is available from the delivery company with additional charges. We will provide a tracking number for most items, however some of our items are shipped direct from a supplier and therefore a tracking number isn't available.
Items listed with free shipping are shipped with Fed Ex ground service, UPS ground service or USPS and only to the 48 continental
United States.
All orders have a flat $5.00 handling fee. All estimated delivery times are pending the ability of the shipping company to deliver. These estimated delivery times do not account for weather delays imposed by the shipping company that hinder the ability to deliver in your area.
SPECIAL NOTE FOR CANADIAN CUSTOMERS:
-
Import duties, taxes and charges are not included in the item price or shipping charges. These import duties are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. DO NOT confuse these for additional shipping charges.
-
We are unable to ship bulk Honda Engines to Canada. This does not include equipment (pressure washers, generators etc.) with a Honda engine installed by a manufacturer.
SHIPPING DAMAGE
Ground Shipment Items:
Please
contact us within 24 hours of receiving your order if there is shipping damage.
We will reply to you promptly with help in sending replacement parts or filing a damage claim.
Any damages caused by shipping will be investigated by the shipping company.
We will file shipping claim after being contacted, with you as the recipient of the claim for damaged item reimbursement.
Please click here for a claims process overview.
Truck Freight Shipment Items:
All Truck Freight Deliveries (extra heavy items) must be signed for at the time of delivery. Damage claims must be made at the time the item is delivered with the delivery driver. If item is signed for with no damage noted, we or the shipping carrier are no longer liable for any damage claims. You must thoroughly inspect your purchase before signing. No Exceptions!
UPS GROUND MAP
*map below is an estimate and does not account for weather delays imposed by the shipping company that hinder the ability to deliver in your area.
EXPRESS SERVICE
The EXPRESS service is an option during the checkout process.
What EXPRESS SERVICE IS:
When you choose express and it meets all of the criteria (Item is IN STOCK and ordered by 3PM M-F CST)
we provide the following services:
-
You are moved to the front of the shipping line (prority shipment)
-
We guarantee that the item is shipped out the same buisness day if all criteria is met (Item is IN STOCK and ordered by 3PM M-F CST)
-
We choose the fastest national freight carrier (usually FED EX FREIGHT) to accelerate the order to yor area
What the EXPRESS SERVICE IS NOT:
EXPRESS is not a guarantee of transit time.
Weather delays or other delays imposed by the freight company that hinder the
ability to deliver in your area are non-refundable.
The map below is an express freight estimate provided by the freight company.
TRANSIT TIMES ARE TO A FED EX FREIGHT TERMINAL OR TO A BUSINESS ADDRESS
*map below does not account for weather delays imposed by the freight company that hinder the ability to deliver in your area.